Sense Rugby NZ
Privacy & your information
How Sense Rugby NZ collects, uses, protects and shares personal information — written to meet the New Zealand Privacy Act 2020 and, because we hold health information, the Health Information Privacy Code 2020.
What we collect
- Participant details — name, date of birth, pronouns, gender, ethnicity.
- Health information — goals, support needs, risks, diagnoses, allergies and any reports you upload. Collected so sessions are safe and right for your child or young person.
- Carer / whānau contacts — your name, email, phone, address and emergency contact.
- Consents — participation, media and optional AI-use choices, with your typed signature.
- Programme records — group enrolments, attendance, session notes and messages with your coach.
We collect it directly from you at registration or in the portal — never bought, never scraped.
How it's protected
- All traffic is encrypted in transit (HTTPS).
- Health information fields are individually encrypted at rest — they aren’t readable from the raw database.
- Access is role-based: your family’s records are visible only to you, your local Sense Rugby provider, and head office. Sensitive actions are audit-logged.
- Passwords are stored only as salted hashes — nobody can read them.
Where it's stored
Our systems are hosted in Sydney, Australia, whose privacy law provides safeguards comparable to New Zealand’s (this is the cross-border disclosure the Privacy Act’s IPP 12 covers). Some service providers we use — file storage, email, SMS delivery and (only with your explicit consent) AI transcription — may process data in other jurisdictions under contract.
What we never do
- Sell or rent your information — ever.
- Use it for third-party marketing. We only contact you about your child or young person’s programme.
- Run AI features on your family’s information unless you’ve expressly opted in (and you can withdraw that any time from your portal).
Your rights
Under the Privacy Act 2020 you can ask to access or correct any personal information we hold about you or your child or young person. Most of it is visible and editable directly in your portal; for anything else, ask us and we’ll provide or correct it. You can also ask us to delete your family’s records — subject to any records we’re required to retain for duty-of-care reasons.
Questions or concerns
Contact us at info@senserugby.co.nz or via the contact page. If you’re not satisfied with our response, you can complain to the Office of the Privacy Commissioner (privacy.org.nz).